Refunds & Delivery

Last updated: August 22, 2026

The short version. The reports are digital and personalized to your answers, so once we've sent one we can't take it back — we don't offer refunds on a delivered report simply because you changed your mind. But if it never arrived, isn't what we described, or you were charged twice, that's our problem and we'll refund you in full. Live sessions can be moved or refunded any time before they happen. If something's gone wrong, email us before you dispute the charge — we'd rather fix it.

What you're buying, and when it arrives

Everything here is a digital product or a scheduled service. Nothing is shipped. Knowing exactly when a purchase counts as "delivered" matters, because that's the point at which the refund terms below change.

What you bought	What you get	Delivered
Quick Fixes Report — $19	Your complete personalized report: every tip from your answers, all six dimension scores, and a 4-week action plan	By email, within 24 hours of purchase
Applied AI Playbook — $97	Everything in Quick Fixes, plus analysis of your real AI conversations, a tool-stack recommendation, a 4-week email micro-course, and a Verified badge with free retakes	We email a short intake after purchase; the playbook follows within 2 business days of your reply
1:1 Strategy Session — $297	Everything in the Playbook, plus a 30-minute video session and an action plan built live with you	Scheduling link within 1 business day; delivered when the session takes place

Reports ($19 and $97)

Once your report has been sent, we don't refund it. It's built specifically from your answers, it costs you nothing to keep, and there's no way to return it — so a refund after delivery would mean giving the work away. We'd rather be straight with you about that up front than bury it.

Before it's delivered, just ask. If you email us before we've sent your report, we'll cancel and refund it in full, no questions and no reason needed.

Not sure it's worth it? Then don't buy it yet. The assessment itself is free, and so are the follow-up tips. Take it, read your result, get the free tips, and buy the report only if you want the rest. We'd genuinely rather you did that than spend $19 and feel unsure about it.

When we refund a delivered report anyway

The rule above has real exceptions, and we don't make you fight for them:

It never arrived. Check your spam folder first, then email us — we'll re-send it, and refund you if we can't get it to you.
It isn't what we described. If what you received doesn't match what this site promised, that's on us. Full refund.
You were charged twice, or charged for something you didn't buy. Full refund, and tell us so we can find out why.
Something clearly went wrong — a broken file, a report generated from the wrong answers, anything obviously defective.

Beyond those, if you've read the report and honestly feel it wasn't worth what you paid, email us within 14 days and tell us why. We read every one of these ourselves. We ask for the reason because it's the single most useful thing anyone sends us — it's how the product gets better — not because we're looking for grounds to say no.

Strategy sessions ($297)

Different rules, because you're buying someone's time rather than a file.

Before the session: reschedule any time, or cancel for a full refund up to 24 hours beforehand.
Inside 24 hours: we'll reschedule you once at no charge. Life happens.
After the session: the time has been spent, so it isn't refundable — but if the session genuinely didn't deliver what we promised, tell us and we'll make it right.
If we have to cancel on you, you choose: reschedule or a full refund.

Institutional and bulk purchases

Seat bundles bought by a school, department, or employer are covered by the invoice and any agreement signed alongside it, which take precedence over this page. As a rule: unused seats can be refunded pro-rata within 30 days of purchase, seats already redeemed by a student cannot, and seats don't expire before the end date on the invoice. If you're buying for an institution and need different terms, ask us before you raise the purchase order — that's much easier than changing it afterwards.

If you're in the EU or UK

You normally have 14 days to withdraw from an online purchase. For digital content delivered immediately, that right ends once delivery begins — provided you agreed to immediate delivery and acknowledged losing the right to withdraw. We ask for that agreement at checkout, so please read it before you tick it. Everything above is offered in addition to your statutory rights, and nothing here removes them.

How to ask for a refund

Email refunds@aianalyticsmaturity.com with the email address you used at checkout and roughly when you bought it. That's all we need — there's no form. We aim to reply within 1 business day and to process approved refunds within 5 business days, though your bank may take a few days more to show it.

Please email before you dispute the charge. A dispute takes weeks and the bank decides it, whereas we can usually refund you the same day. If you've already disputed it, that's fine — email us anyway and we'll help sort it out.

Changes to this policy

If we change these terms, the version in force is the one published on this page on the day you bought. We date every revision at the top.

Insight By Data LLC
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refunds@aianalyticsmaturity.com
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